Customer Success Manager

• Run the daily customer operation for a portfolio of GoodData.AI customers
• Handle customer cases end to end, including business questions, risks, renewals and growth opportunities
• Work with Sales, Finance, Support and Product to resolve customer cases
• Monitor adoption, usage and customer health and act proactively
• Prepare inputs for guides, how-tos and announcements
• Help run onboarding, adoption and product communication across the customer portfolio
• Maintain reliable customer account data and reporting inputs
• Identify recurring work and help turn it into playbooks, reports and automations using AI
• Share customer patterns and insights with the team, Support and Product
• Report to the Scaled Customer Success Lead

Explore Customer Success Specialist at GoodData. Review requirements and application details.