Customer Success Manager

• Manage daily TikTok Shop operations for assigned brand accounts
• Track order fulfillment, inventory synchronization, shop health, customer feedback, and key performance indicators
• Write and optimize product listing copy and imagery for TikTok Shop content and compliance standards
• Resolve listing, inventory, fulfillment, returns, policy, and platform-support issues
• Maintain operational trackers for inventory, orders, listings, promotions, account issues, and support cases
• Support product creation, bulk uploads, product-feed troubleshooting, catalog-quality checks, and listing updates
• Coordinate product information, imagery, documentation, inventory details, and creative assets
• Set up, track, and maintain TikTok Shop promotions, discounts, bundles, samples, and merchandising initiatives
• Conduct competitive, product, keyword, and trend research
• Convert meeting action items into Asana or similar project-management tools
• Track tasks, owners, due dates, dependencies, and cross-functional deliverables
• Coordinate with Account Management, Amazon, Paid Social, Creative, Affiliate/Creator, and Operations teams
• Align TikTok Shop execution with broader client priorities, launches, promotions, inventory, and campaign timing
• Build recurring performance reports, dashboards, trackers, and reporting sheets
• Compile sales, order, product, inventory, fulfillment, customer feedback, promotion, and shop-health data
• Support client updates, QBR materials, meeting agendas, and presentation slides
• Draft internal and client-facing status updates and maintain organized client records

Explore Customer Success Specialist at Envision Horizons. Review requirements and application details.