Customer Success Manager

• Own the entire customer lifecycle from onboarding and technical adoption through renewals and expansion
• Drive Net Dollar Retention across the customer portfolio by identifying usage growth opportunities and leading expansion strategies
• Act as the internal voice of the customer and work with Product and Engineering to prioritize solutions for lending challenges
• Use data and critical thinking to anticipate risks, identify signals in customer behavior, and guide long-term strategy
• Partner with Sales to unblock complex deals and with Delivery to ensure seamless integration of the Rails of Lending platform
• Build high-trust C-level relationships through high-touch engagement and in-person visits to key partners across Latin America
• Contribute to the Customer Success playbook and improve standards and processes as the company grows
• Work closely with the CEO, Product, Engineering, Delivery, Sales, and Finance

Explore Customer Success Manager – Enterprise at AltScore. Review requirements and application details.