Customer Success Manager

• Act as the main contact for clients and understand their needs
• Solve customer problems and ensure a smooth start
• Engage leads through callbacks, emails, and outbound efforts
• Identify new prospects and nurture them through the sales funnel
• Educate and support potential leads on plans and add-on services
• Manage and qualify inbound leads
• Optimize the sales funnel and ensure a seamless new-customer experience
• Explore new sales strategies, expat communities, social selling initiatives, and partnerships
• Upsell and cross-sell products and services
• Work on multiple Xolo products
• Conduct customer onboarding sessions
• Manage customer interactions across calls, tickets, and chats using available tools
• Resolve customer issues and implement retention and growth strategies
• Own customer satisfaction and complaints, including contacting NPS neutral or detractor customers and replying to reviews
• Maintain and analyze performance and customer satisfaction metrics
• Provide feedback to improve internal processes and update Confluence pages
• Help create articles, videos, and tutorials for customer onboarding and product usage

Customer Success Manager jobs in Estonia

Customer Success Specialist