Customer Success Manager

• Advise customers on demo strategy, including audiences, use cases, buyer-journey stages, and desired next steps
• Build a deep understanding of how modern buyers evaluate software and apply it to customer conversations
• Build and maintain customer demos by capturing screens, editing and styling demos, adding guides and flows, and updating demos as products or messaging change
• Partner with Product and R&D by sharing customer feedback, use cases, and friction points, testing new capabilities, and influencing product evolution
• Run working sessions and training to help customer teams build and maintain demos
• Onboard new demo owners when customer champions or owners leave or change roles
• Track account usage and adoption, flag risks, and support renewals with evidence of customer achievements
• Partner with Support and Sales to resolve issues and coordinate with Professional Services on larger or custom builds
• Manage approximately 60 customer accounts

Explore Customer Success Manager – Technical at zcaler. Review requirements and application details.