Customer Success Manager

• Lead Deligo’s Customer Success function, including team management, priorities, ways of working, and future growth
• Own the Hypercare journey for newly deployed customer sites and transition them into stable Business as Usual operations
• Lead, manage, and grow the Customer Success team as the customer portfolio expands
• Build trusted customer relationships through proactive, clear, and transparent communication
• Lead customer conversations during complex situations and escalations through resolution
• Lead improvement projects for underperforming or high-priority sites from investigation through resolution
• Analyse performance, customer adoption, and operational KPIs to identify improvement priorities
• Build tooling to make Hypercare and Customer Success more efficient
• Work closely with the Product team and use AI tools to accelerate work
• Coordinate cross-functional teams to resolve complex customer and operational challenges
• Build scalable processes and identify opportunities for automation, tooling, and product enhancements

Customer Success Manager jobs in Hungary

Customer Success Lead