Customer Success Manager

• Provide strategic guidance to advance account priorities and business goals
• Own and ensure customer growth, satisfaction, and contract renewals across the assigned portfolio
• Build relationships with key decision-makers, influencers, executive sponsors, and partner contacts
• Identify, influence, develop, and realize opportunities to expand customer business volume
• Translate results into actionable strategic and commercial outcomes
• Identify risks to customer growth, satisfaction, or renewal and execute mitigation plans
• Coordinate domain experts to deliver account-plan outcomes
• Collaborate with internal and external colleagues to create a best-in-class customer experience
• Own direct communications and resolve escalations
• Understand customers' strategic priorities, KPIs, growth initiatives, business issues, and opportunities
• Increase EDB platform adoption through best practices, product-suite implementation, and technical guidance on product optimization
• Liaise between product management and customers on feature collaboration and the EDB roadmap

Explore Senior Customer Success Manager at EDB. Review requirements and application details.