Customer Success Manager

• Serve as primary point of contact for named enterprise customers throughout the post-sale lifecycle
• Manage accounts against business outcomes, maximize customer ROI, and identify account growth opportunities
• Lead customer-side pilot-to-rollout programs across large grower networks in the US and Canada
• Define pilot success, prioritize customer-impacting milestones, and partner with Sales to drive adoption and expansion
• Train operations staff on hardware, the BarnTalk mobile app, and web portal, virtually or onsite
• Own grower-side training plans and communications and coordinate delivery with grower onboarding teams
• Drive product adoption by tracking alert configuration, call trees, and app usage and intervening when needed
• Teach customers the Gateway, BinTalk Pro, tandem bins, feed alerts, alarm configuration, and account structures including Additional Gateway Owner setup
• Deliver executive-level business reviews using customer-specific metrics
• Provide continuous feedback to Sales, Marketing, Product, and Engineering and participate in testing and customer engagement for new functionality
• Maintain HubSpot records and publish standardized internal call summaries
• Contribute to the Help Center and internal knowledge base
• Improve Enterprise Customer Success playbooks, templates, and operating standards

Enterprise Customer Success Manager – ECSM

• Participate in a 10-week internship from June 7 through August 13, 2027
• Design UX for a mobile app
• Make UX updates to an admin portal
• Make UX/UI updates to the Customer Portal
• Work on a variety of projects with the Customer Engagement UA team
• Learn from team members and gain professional experience
• Participate in internship orientation, check-ins, mentoring, learning sessions, coffee chats, and social events

Customer Engagement UX Intern

• Learn about products and services and how CX supports organizations
• Develop procedures and training
• Develop and test chatbots
• Plan CS Week 2027
• Develop an AEP ramp-up plan to build excitement and engagement
• Participate in a well-rounded internship program
• Gain real-world experience supplementing traditional classroom learning
• Learn from the Customer Success team

Customer Success Manager jobs in Iowa

Enterprise Customer Success Manager – ECSM

Customer Engagement UX Intern

Customer Success Intern