Customer Success Manager

• Own the full post-sales customer lifecycle in Israel
• Build relationships with operational, technical and senior stakeholders and decision-makers
• Ensure successful deployment, onboarding and operational readiness at customer sites
• Drive adoption and use of Sentrycs systems in real operational scenarios
• Identify opportunities to expand existing deployments and introduce more systems
• Make regular visits to customer bases and sites across Israel
• Deliver training, guidance and ongoing operational support to users and teams
• Represent Sentrycs to local customers in customer-related matters
• Act as the first point of contact for technical issues and incidents in the field
• Troubleshoot on-site and coordinate with internal support, engineering and product teams until issues are resolved
• Monitor system performance and address operational risks proactively
• Collect field feedback and translate operational needs into product and feature input
• Work with Product & R&D to shape the roadmap
• Work with Sales on account strategy and expansion opportunities
• Report directly to the Customer Success Group Lead

Explore Customer Success Manager at Sentrycs | Integrated…. Review requirements and application details.