Customer Success Manager

• Own two core growth pods during the first year
• Own reactivation and upgrade campaigns for Repeat Phones in CleverTap
• Transition into Digital Lending and learn cash-loan growth end to end
• Take primary responsibility for Digital Lending for a defined period
• Move into the Lifecycle pod full-time in the second half of next year
• Report to the Lifecycle CRM Lead upon joining Lifecycle
• Build and run multi-channel campaigns across SMS, WhatsApp, push, and in-app messaging
• Track funnel performance and identify drop-off points
• Run structured experiments involving creative, audience, incentive, or timing
• Document successful approaches as reusable playbooks
• Maintain clean data quality and campaign tracking
• Influence reactivation rate, upgrade conversion, unit economics, loan disbursement, loan volume, approval quality, ROI, and payback period

Explore Senior CRM Manager at M-KOPA. Review requirements and application details.