Customer Success Manager

• Lead the transition from the project team after go-live
• Drive platform adoption and customer value
• Monitor customer health and flag retention risks early
• Lead quarterly business reviews on outcomes and priorities
• Coordinate customer communication and follow-up on critical issues with Support
• Identify customer advocates and refer expansion opportunities to the Customer Success Manager
• Represent the voice of the customer internally and follow up on agreed actions
• Own post-go-live success and the long-term health of an assigned portfolio of customers using EXUS debt collections and recovery platforms
• Turn product usage and customer outcomes into practical success plans
• Help customers realize value and make emerging risks visible early
• Work closely with Delivery, Support, Product, Engineering, and BAs departments
• Provide customer insight, health evidence, and expansion opportunities to support commercial proposals, negotiations, and renewals