Customer Success Manager

• Own lifecycle marketing for buyers and breeders across eight brands in seven markets
• Design customer journeys across email, push, in-app, and SMS
• Analyze behavioral data and turn insights into relevant customer experiences
• Automate manual CRM processes into scalable workflows
• Experiment with AI-enabled personalization, content, and segmentation
• Measure experiments and move successful work into production
• Build reusable journeys and processes for new markets
• Partner with product, data, engineering, and marketing teams
• Work with the Head of CLM on strategy, data, automation, and execution
• Brief and manage agencies and freelancers when needed

Explore CRM & Lifecycle Manager at Pet Media Group (PMG). Review requirements and application details.