Customer Success Manager

• Serve as a strategic partner and trusted advisor to Cengage customers within the assigned territory
• Act as the designated point of contact for customers throughout the customer lifecycle
• Retain and renew Cengage customers to achieve or exceed established revenue targets
• Develop and implement tailored success plans aligned with customer goals
• Increase product usage through proactive training and guidance
• Advocate for customers during high-severity issue resolution
• Conduct regular health checks to assess value realization and identify growth opportunities
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities

Customer Success Manager jobs in Mississippi

Customer Success Consultant