Customer Success Manager

• Build and schedule retention journeys
• Work with marketing automation workflows using platforms such as Bloomreach and Builder
• Collaborate with Content, Design, Loyalty, and Customer Support teams
• Assist in troubleshooting CRM workflows
• Identify process enhancements to improve operational efficiency
• Work with the Customer Service team to improve the experience for customers requesting additional rewards
• Help execute campaigns that keep players engaged and active
• Develop CRM operations expertise through structured training and hands-on experience

Explore Junior CRM Retention at Bullfinch. Review requirements and application details.