Customer Success Manager

• Verify the accuracy of customer purchase orders
• Enter customer orders and understand all aspects of the order process and workflow
• Reconcile and verify customer payments for open orders
• Serve as a key liaison between departments to communicate and escalate customer issues appropriately
• Maintain customer database accuracy with assistance from the Customer Service Coordinator
• Process incoming customer inquiries and triage them within the organization
• Handle customer correspondence via phone and email
• Work with customers to resolve questions and concerns
• Support a growing customer base while collaborating with multiple departments
• Balance service-related responsibilities with operational tasks
• Deliver an exceptional customer experience

Customer Success Manager jobs in New Hampshire

Customer Success Partner I