Customer Success Manager

• Provide excellent customer service on all transactions
• Communicate with patients, physicians, providers, and internal customers
• Resolve inquiries and issues accurately and promptly
• Respond to telephone, email, and written inquiries
• Perform duties under general supervision
• Provide first-level support for incoming calls using iCARE guidelines and customer service training
• Escalate complaints and complex issues to Client Engagement Leadership
• Participate in department metrics and goals to maximize quality and efficiency
• Read and understand Client Engagement and TriCore policies and procedures
• Perform other assigned duties as directed by leadership

Customer Success Manager jobs in New Mexico

Client Engagement Specialist