Customer Success Manager

• Handle customer inquiries in Spanish and English through email, live chat, and social media
• Support customers with orders, shipping, returns, refunds, subscriptions, and complaints
• Retain subscribers by understanding concerns and preventing avoidable cancellations
• Follow SOPs and brand guidelines while using judgment to find appropriate solutions
• Escalate complex cases
• Maintain accurate customer records
• Encourage satisfied customers to share genuine reviews
• Work rotating shifts to support customers 24/7

Explore Spanish-Speaking Customer Success Agent at Primal Storm. Review requirements and application details.