Customer Success Manager

• Drive strategic growth, retention, and long-term value across the highest-priority enterprise customer portfolio
• Map accounts by understanding customers’ businesses and strategies
• Identify and manage stakeholders
• Manage the customer lifecycle, including onboarding, adoption, maintenance, development, and renewal
• Develop shared roadmaps and action plans to deliver greater customer value and growth revenues
• Consult with and manage account stakeholders to maximize consistent and sustainable service delivery performance
• Maintain market knowledge, including competitor and regulatory activity, to identify threats and opportunities
• Support the line manager in delivering broader group-related goals
• Manage assigned key accounts through quarterly/biannual client review meetings
• Identify upsell and cross-sell opportunities
• Support the sales process and work closely with sales to maximize net revenue retention
• Handle customer escalations

Explore Customer Success Manager – Norwegian Speaking at EcoOnline Global. Review requirements and application details.