Customer Success Manager

• Build and maintain strong, trusted relationships with key client stakeholders
• Serve as the primary day-to-day liaison and go-to resource for assigned clients
• Oversee and coordinate ongoing support and service activities
• Act as an escalation point for client issues and drive resolution
• Develop and execute client success plans aligned to customer goals and desired outcomes
• Drive adoption of Waterfield solutions and increase value realization
• Monitor account health, customer sentiment, usage trends, and operational performance
• Identify and proactively manage account risks
• Keep the account team informed of key developments, risks, and opportunities
• Identify opportunities to expand Waterfield’s footprint and uncover areas for growth
• Support business reviews, including insights, performance data, and recommendations
• Provide input into renewal planning
• Coordinate across delivery, support, and partner teams to ensure consistent, high-quality customer service
• Travel as needed

Explore Client Success Manager at Waterfield Tech. Review requirements and application details.