Customer Success Manager

• Own the European CRM strategy, governance model, and roadmap aligned with business objectives
• Act as the Commercial business owner for CRM and related sales technologies
• Partner with IT, data teams, and external vendors to deliver CRM enhancements, integrations, and new capabilities
• Drive CRM adoption through training, change management, and user enablement initiatives
• Design and improve sales processes, including lead, opportunity, pipeline, and customer lifecycle management
• Establish and maintain CRM data quality, governance, and compliance standards
• Develop dashboards, reports, and insights that support commercial decision-making
• Manage stakeholder relationships and prioritize enhancement requests based on business value

Explore Sales Operations, CRM Lead – Interim at IPL Schoeller. Review requirements and application details.