Customer Success Manager

• Own lifecycle marketing for buyers and breeders across eight brands in seven markets
• Design customer journeys across email, push, in-app, and SMS
• Analyze behavioral data and turn insights into relevant customer experiences
• Automate repetitive CRM processes into scalable workflows
• Experiment with AI-driven personalization, content, and segmentation
• Measure experiment results and move successful work into production
• Build reusable journeys and processes for additional markets
• Partner with product, data, engineering, and marketing teams on customer experience and infrastructure
• Brief and manage agencies and freelancers when needed
• Help shape how the customer lifecycle marketing function operates

Explore CRM & Lifecycle Manager at Pet Media Group (PMG). Review requirements and application details.