Customer Success Manager

• Work closely with the focal team on projects, providing support in meetings, training sessions, stakeholder engagement, and related activities
• Stay up-to-date with all features and developments on the Matific platform to provide effective customer support
• Serve as the primary point of contact for the Ministry of Education, NGOs, and strategic partners across Turkmenistan
• Build and maintain trusted stakeholder relationships to advance Matific’s mission and projects
• Own the full project lifecycle from a Customer Success perspective, including implementation planning, onboarding, training delivery, adoption follow-up, usage tracking, reporting, and ongoing stakeholder management
• Lead regular meetings, reviews, and presentations with government bodies, NGOs, and institutional partners
• Coordinate internally across product, operations, and regional teams to support large-scale educational projects in Turkmenistan

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