Customer Success Manager

• Work with the assigned Client Success Manager, who acts as the primary client point of contact
• Complete recurring delivery tasks such as Quarterly Business Review creation, real-time usage checks, and allocation reporting
• Advise the Client Success Manager of client-related challenges and opportunities
• Provide documentation support so the Client Success Manager can facilitate clients successfully
• Track missing invoices, monitor open tickets and incidents, and follow up where needed
• Work with carriers to resolve billing disputes or ticket issues
• Serve as backup for the Client Success Manager
• Coordinate with Procurement, Service Desk, and Expense Management teams supporting customers

Customer Success Manager jobs in Ukraine

Client Success Specialist – Ukraine Private Entrepreneur