Customer Success Manager

• Vet carriers, track and trace active shipments, maintain shipment visibility, and communicate proactively with drivers regarding pickup and delivery status
• Identify potential service failures and manage shipment exceptions such as late pickups or carrier fall-offs
• Research market rates using industry tools, source qualified carriers, and negotiate rates
• Manage assigned customer accounts from initial quote request through successful delivery and retention
• Build long-term client relationships through rapid responses, accurate pricing, and reliable service
• Maintain precise records in the Transportation Management System (TMS)
• Provide professional shipment updates via email and phone

Explore Client Success Manager – Logistics at Huzzle.com. Review requirements and application details.