Customer Support

• Support customers visiting Whizz locations remotely through a live video connection
• Guide customers, answer questions, and resolve common service requests via a monitor installed at locations
• Help new customers choose bikes, batteries, accessories, and services
• Explain bike features, subscription plans, and pricing
• Assist with sign-ups, account creation, and payments
• Use sales techniques to convert potential customers into subscribers
• Support existing customers with subscription questions, payments, and account issues
• Troubleshoot basic bike or service issues remotely
• Coordinate service requests and follow-ups with the operations team
• Address customer concerns and objections while maintaining high customer satisfaction
• Communicate clearly, accurately, and in a friendly manner
• Coordinate with internal teams via chat and messaging tools
• Build trust and long-term relationships with the rider community

Explore Virtual Customer Service Representative at Whizz. Review requirements and application details.