Customer Support

• Apply updates to WordPress hosting, CMS core, plugins, themes, and server-side components
• Monitor websites for vulnerabilities, malware, and security advisories and remediate issues
• Administer WordPress and other CMS platforms, including users, roles, plugins, and themes
• Troubleshoot site errors, plugin conflicts, and broken functionality
• Manage and verify backups and maintain restore and rollback procedures
• Test changes in staging environments before promoting them to production
• Manage domain registrations, renewals, and transfers
• Configure and troubleshoot DNS records, including A, CNAME, MX, TXT, SPF, DKIM, and DMARC
• Diagnose DNS propagation issues with registrars and hosts
• Manage SSL/TLS certificate issuance, renewal, and installation
• Harden hosting environments using access controls, file permissions, and WAF/security rules
• Support and troubleshoot third-party integrations, including web forms, CRM, marketing tools, chat, lead generation, analytics, and webhooks/APIs
• Configure and maintain analytics and tracking using GA4, Search Console, and tag management
• Produce recurring traffic and performance reports and flag anomalies
• Serve as the primary contact for website-related requests through the ticketing system
• Maintain documentation and runbooks and escalate complex issues appropriately
• Collaborate with internal teams, vendors, and nontechnical stakeholders

Explore Website Support Specialist at Lisinski Law Firm. Review requirements and application details.

Website Support Specialist

COP 55,956,245 - COP 60,132,084 per year