Customer Support

• Deliver customer support via phone, email, chat, and social media
• Assist customers with booking questions and transportation-related inquiries
• Answer incoming phone calls from drivers and help resolve their issues
• Handle and track customer support tickets in Freshdesk
• Escalate complex cases to relevant internal teams
• Build strong and lasting customer relationships
• Handle sensitive customer data with care and security
• Apply customer happiness practices
• Maintain a deep understanding of the client’s solutions and meet KPIs

Explore Customer Support Consultant, Fluent English, Spanish at SupportYourApp. Review requirements and application details.