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SupportYourAppPosted 10/22/2026contractRemote • Colombia, Argentina, Uruguay, Chile, Mexico, Equatorial GuineaJuniorWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering exceptional customer support across various channels, including phone, email, chat, and social media, while maintaining a strong focus on customer satisfaction and relationship building. Proficient in handling sensitive data securely and meeting key performance indicators (KPIs) in a fast-paced environment.
Highest-signal resume keywords
Native Spanish Communication SkillsExcellent English Communication SkillsCustomer Service ExperienceExperience With FreshdeskProblem-Solving Skills
About the role
Key responsibilities & impact- Deliver customer support via phone, email, chat, and social media
- Assist customers with booking questions and transportation-related inquiries
- Answer incoming phone calls from drivers and help resolve their issues
- Handle and track customer support tickets in Freshdesk
- Escalate complex cases to relevant internal teams
- Build strong and lasting customer relationships
- Handle sensitive customer data with care and security
- Apply customer happiness practices
- Maintain a deep understanding of the client’s solutions and meet KPIs
Requirements
What you’ll need- Native Spanish and excellent English communication skills (at least C1 for both spoken and written)
- At least 1 year of customer service experience
- Strong communication and problem-solving skills
- Ability to handle customer inquiries across multiple communication channels
- Responsible, proactive, and customer-oriented attitude
- Personal computer with at least 8Gb of RAM
- Stable internet connection with minimum 50 Mbps download and 40 Mbps upload
- Experience in logistics, transportation, or travel-related customer service is a great plus
- Experience with Freshdesk is a great plus
Benefits
Comp & perks- Fixed schedule: Monday-Friday, 5 AM-1 PM (GMT-3)
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time
- Internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- Culture built on trust, with no time-tracking requirements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportBooking AssistanceTicket TrackingData HandlingKPI Management
Soft Skills
Strong CommunicationProactive AttitudeCustomer-Oriented
Tools & Technologies
Freshdesk
Industry Keywords
LogisticsTransportationTravel