Customer Support

• Create and confirm sales orders and ensure ordered products are available
• Manage out-of-stock situations
• Manage sales order changes, check order details, and communicate changes to customers
• Create customer invoices, including intercompany billing
• Collect and send additional invoicing-related documents
• Maintain Customer Service master data
• Manage debit and credit invoices and invoice corrections
• Handle customer feedback and claims and issue credit notes
• Collaborate with Sales, Offering, Planning, Fulfilment, Production, Finance and Controlling, Commercial Excellence, and the Maritime Logistics Center
• Work with customers and forwarding agents as external stakeholders
• Report to the Customer Service Manager

Explore Customer Service Specialist at Metsä Group. Review requirements and application details.