Customer Support

• Handle requests in the Slack channel related to promo code creation and other marketing campaigns
• Support first-line support colleagues with questions regarding the loyalty program and promo codes
• Participate in the development of the loyalty program: collect feedback, suggest improvements, and contribute to the implementation of new features
• Communicate with other teams (marketing, support, development)
• Prepare reports on the channel’s status and activities using spreadsheets
• Manage simple projects: clarify requirements and drive tasks to completion
• Perform validation of self-registered partners in specific regions according to established procedures
• Answer partners’ questions in the email channel and perform follow-up calls about existing offers

Customer Support jobs in Kenya

Junior Loyalty Support Specialist