Customer Support

• Serve as the first point of contact for customers, providing support by phone and email
• Advise customers on webhosting, domain, and email products and identify suitable solutions
• Conduct needs analyses and recommend appropriate products and services
• Assist with login issues, including 2FA and forgotten passwords
• Support customers with billing and contract-related questions, collaborating with Billing 2nd Level when needed
• Provide consultation and sales support, including potential cross-selling and upselling opportunities
• Assist with domain transfers in both inbound and outbound processes
• Handle customer inquiries via Trustpilot, LinkedIn, and social media
• Accurately document customer interactions
• Escalate more complex issues to the appropriate specialist departments

Customer Support jobs in Kosovo

Customer Service Ambassador