Customer Support

• Answer client support issues via phone, connected session, and email
• Troubleshoot bugs, resolve problems, and provide root cause analysis
• Record issues using designated software tools, complete next steps, and follow through resolutions
• Provide technical expertise and communicate effectively with clients
• Collaborate with Quality Assurance, Development, Account Management, team members, and management
• Identify potential issues proactively and propose improvements
• Build SQL queries for data analysis
• Write and optimize in-application SQL statements and queries
• Generate and interpret data results to resolve issues accurately and quickly
• Control data quality and provide remedial actions
• Assist with product provisioning, installation, and maintenance
• Create, program, deploy, and test client documents within the software application
• Prepare documentation and write client-facing Knowledge Base articles
• Handle database upgrades, backups, recovery, and migration
• Perform application and database testing
• Become expert in configuring and using WeSuite software and supporting tools and systems
• Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals

Customer Support jobs in Lebanon

Customer Support Specialist