Customer Support

• Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
• Receive customer queries and ensure these are resolved promptly
• Proactively Listen to handle all queries efficiently while maintaining service quality and standards
• Help minimise defaults by reaching out to customers with delayed payments
• Proactively contact dormant customers directly to resolve any pending issues
• Building and maintaining good customer relationships with regard to the diversity of the customer base
• Report to the call centre team managers issues raised from customers that need immediate actions or resolutions from the management
• Check customer satisfaction degree after a sale and increase customer retention
• Gather and document information about the customer and the product via available applicable systems
• Perform any other tasks or duties that may be assigned

Explore Customer Service Executive at Greenlight Planet. Review requirements and application details.