Customer Support

• Serve as the first point of contact for customers on the branch floor
• Engage with customers in a warm, friendly manner
• Process customer transactional banking needs
• Update customers' personal details and identification
• Assist with general product and service enquiries and recommend suitable solutions
• Educate customers on online platforms, tools, and digital solutions
• Report to the Senior Partner
• Build relationships with local customers and team members

Customer Service Banker

• Provide enterprise-level leadership and strategic direction for NZTA’s complaints management approach
• Develop and implement a coordinated and increasingly centralised enterprise complaints model
• Lead NZTA's Customer Relations (Complaints) function, including people and performance
• Ensure high-quality complaint management and resolution services
• Establish consistent complaint processes, standards, reporting, and governance across NZTA
• Lead the staged transition of complaint management activities into a centralised operating model
• Resolve timely, fair, and effective customer complaints, including complex, sensitive, high-profile, Ombudsman, and Ministerial escalations
• Champion NZTA's Customer Service Standards and promote consistent customer-focused behaviours
• Provide strategic advice and reporting to senior leaders on complaint performance, customer concerns, emerging themes, and organisational risks
• Turn complaint data and customer feedback into enterprise insight, risk intelligence, and organisation-wide improvement action
• Drive continuous improvement, smarter ways of working, and efficient resource use
• Lead teams through frequent change while maintaining service quality and morale

Customer Relations Manager

• Provide high-quality customer support by phone, email, and live chat
• Maintain accurate records in Salesforce and Zendesk
• Master Xero’s CX strategy and the products supported by the Melio team
• Act as a trusted advisor and brand ambassador for small business owners, accountants, and bookkeepers
• Help customers unlock the value of Xero’s features
• Resolve customer queries efficiently and empathetically
• Collaborate with internal Xero teams to escalate complex issues
• Ensure a seamless, high-quality experience for every user
• Build lasting trust with customers and partners
• Contribute to collective success within the Customer Experience team

Customer Support jobs in New Zealand

Customer Service Banker

Customer Relations Manager

Customer Experience Specialist