Customer Support

• Serve as the primary resource for parents sending middle and high school students on tour
• Manage the customer lifecycle from initial tour enrollment through departure preparation and the tour itself
• Handle inbound phone, online chat, and email communications
• Work across time zones with sales and operations teams to anticipate and resolve customer problems
• Develop and implement personal and regional sales strategies
• Provide outstanding customer service
• Manage and resolve multiple high-priority responsibilities daily
• Take on new projects as needed
• Collaborate with regional teams on day-to-day account maintenance
• Support families throughout the tour planning experience
• Perform responsibilities in both English and Spanish

Customer Support jobs in Panama

Bilingual Traveller Support Specialist