Customer Support

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to our process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
• Perform other job-related duties as assigned.

Court Support Specialist

• Complete required basic training
• Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims
• Analyze problems and provide information and solutions
• Operate a PC/image station to obtain and extract information
• Document information, activities, changes, and inquiry outcomes in the database
• Develop and maintain positive customer relations
• Coordinate company functions to handle customer requests and questions appropriately and promptly
• Research and analyze data to address operational challenges and customer service issues
• Provide external and internal customers with requested information
• Receive and place routine follow-up telephone calls and emails
• Use computerized systems for tracking, information gathering, and troubleshooting
• Seek, understand, and respond to internal and external customer needs and expectations
• Perform other duties as assigned

Customer Support jobs in Puerto Rico

Court Support Specialist

Customer Care Representative – Bilingual