Customer Support

• Administer, support and maintain infrastructure hosted in country, including virtual servers, physical servers, storage and backup servers
• Install, upgrade, configure and troubleshoot servers
• Schedule, perform and review backups; maintain backup systems and disaster recovery readiness
• Maintain servers, workstations and network devices
• Support infrastructure, data storage and cybersecurity audits
• Monitor resource utilization, server performance and incidents
• Implement security measures, access controls and server configuration management
• Provide technical support for IT service management processes
• Follow change management procedures for system installations and upgrades
• Support IT tasks and projects, including migrations, upgrades and deployments
• Implement information security guidelines
• Convert business requirements into services
• Supervise end-user hardware maintenance
• Perform server and host testing, including functional, performance and integration testing
• Review releases, assign testing tasks, compile deliverables and test results
• Coordinate user acceptance, back-out and post-release testing
• Conduct installation procedure and supporting documentation reviews
• Validate and communicate testing results
• Support country IT Risk and Governance and improve governance, risk management, controls and compliance
• Drive own performance development and complete agreed training and development plans

Explore Apprentice – Infrastructure Support Specialist, 6 Months Contract at Absa Group. Review requirements and application details.