Customer Support Associate

• Manage and maintain aged accounts receivable across wholesale retail accounts
• Monitor aging reports and follow up on upcoming and past-due invoices via phone, email, and written correspondence
• Maintain accurate documentation of account activity, customer communication, and collection efforts
• Investigate, resolve, and reconcile account discrepancies, invoice disputes, deductions, short payments, and unapplied cash
• Process, apply, and reconcile customer payments and credit memos in Dynamics and Acumatica ERP systems
• Monitor customer credit risk and support credit reviews for new and existing retail accounts
• Partner with sales personnel to manage customer accounts, review credit limits, enforce credit holds, and balance collections with customer relationships
• Perform account reconciliations and support retail partners with statement reviews, payment research, and dispute resolution
• Identify delinquent or high-risk accounts and recommend payment arrangements, escalations, third-party collections, or legal action
• Maintain account records and prepare AR aging, account status, collections activity, and critical account reports
• Participate in weekly meetings with the CFO and Financial Controller regarding critical accounts, collection risks, and AR performance

Explore Customer Billing and Support Associate at HeadQuarters. Review requirements and application details.