Data Specialist

• Investigate and resolve data anomalies using constituent query and analytical tools
• Collaborate with internal and external stakeholders to gather information and resolve issues
• Identify and resolve constituent biographical data anomalies and potential duplicate records
• Investigate and execute constituent record merge requests
• Provide guidance on duplicate records and data integrity concerns
• Assist with data exchanges involving direct mail, travel, and telemarketing vendors
• Maintain and update data exchange documentation
• Serve as point of contact for WWF’s Engaging Networks email marketing system
• Collaborate with digital marketing, eCRM integrations, and online e-marketing teams to resolve data issues
• Develop CRM expertise and advise on business process improvements
• Assist in developing and enhancing Data Integrity, CRM Services, and cross-functional processes
• Maintain documentation repositories and create, review, and update knowledge base articles
• Monitor, triage, and resolve Data Integrity tickets through ITWorks
• Escalate complex or systemic issues
• Manage CRM queries and exports for annual and ad-hoc projects
• Create correction work plans, timelines, and task coordination for data integrity issues
• Identify cross-departmental data challenges and develop scalable solutions
• Perform other related duties as assigned

Explore Data Integrity Associate Specialist at World Wildlife Fund. Review requirements and application details.