Designer

• Assess how AI-powered capabilities can be effectively used within the client's Genesys Cloud environment
• Evaluate the client's AI roadmap and business requirements
• Identify relevant technology capabilities and potential gaps
• Define recommendations for knowledge management, operating processes, governance, and organizational ownership
• Assess the current organizational structure, roles, responsibilities, and capacity involved in knowledge creation and maintenance
• Identify gaps in knowledge management capabilities, ownership, resources, and processes
• Develop a RACI matrix covering content creation, review, approval, publication, maintenance, and retirement
• Evaluate centralized, federated, and hybrid knowledge management operating models
• Recommend suitable operating model options based on client needs and resource constraints
• Define role profiles, competencies, and resourcing requirements for knowledge management and AI-related activities
• Develop recommendations for transition to the target operating model, including change management, training, communication, and organizational risks
• Align operating model, roles, and responsibilities recommendations with the governance framework in collaboration with the Senior PS Consultant

Explore Organizational Design Consultant at Miratech. Review requirements and application details.

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