Designer

• Coordinate Service Design and Service Transition activities from initial assessment through operational handover
• Review and assess Service Design Packages, including service scope, architectural design, technical and organisational dependencies, environments and release requirements
• Evaluate the completeness and operational feasibility of Service Design documentation and identify missing prerequisites, dependencies, ownership and acceptance conditions
• Define transition scope, stakeholder maps, RACI matrices and interfaces with relevant ITIL practices
• Prepare and maintain transition plans covering prerequisites, milestones, quality gates, risks, mitigation measures, rollback provisions and acceptance criteria
• Coordinate stakeholders and resources involved in transition activities and manage cross-team dependencies and escalations
• Monitor transition progress and ensure alignment with approved Service Design requirements and Change Management processes
• Coordinate operational readiness assessments and verify required deliverables before service acceptance
• Ensure the availability of operational and technical documentation covering architecture, installation and maintenance procedures, backup and restore, disaster recovery, high availability, monitoring, capacity, security and configuration management
• Coordinate testing and validation evidence required for operational acceptance, including performance-related validation when applicable
• Support formal service acceptance, service catalogue updates and handover into Operations
• Perform post-transition evaluations, identify outstanding risks and corrective actions, and coordinate lessons learned and transition closure
• Document AS-IS and TO-BE processes, workflows, operational interfaces, decision points, escalation paths and RACI matrices
• Ensure process documentation and improvements are aligned with ITSM practices and operational responsibilities
• Use ITSM tools to maintain traceability of transition activities, decisions, approvals and operational handovers
• Provide structured reporting, including transition status, risk logs, action registers and escalation points

Explore IT Service Design, Transition Process Consultant at Cronos Europa. Review requirements and application details.