Dispatcher

• Coordinate the daily schedules and logistics of 20+ field technicians
• Optimize technician schedules and maximize job density across service territories
• Manage and optimize the daily dispatch schedule across San Diego and the Quad-County service areas
• Coordinate technician assignments based on location, availability, workload, job requirements, and estimated service times
• Work with the Technician Supervisor to balance operational requirements with technician schedules, availability, and time-off requests
• Monitor schedules and make real-time adjustments for cancellations, delays, site access issues, scheduling conflicts, and unexpected changes
• Serve as the primary contact for field technicians regarding scheduling, routing, site access, and logistical issues
• Coordinate vehicle and equipment maintenance while minimizing disruption to technician schedules
• Manage the daily Courier route
• Coordinate sample drop-offs at laboratories and delivery of supplies, equipment, and gear
• Apply service-specific time-to-complete requirements to create realistic schedules and prevent overbooking
• Improve routing, reduce unnecessary mileage, and increase technician productivity
• Use CRM systems, scheduling platforms, and automation tools to maintain assignments and facilitate notifications
• Monitor scheduled jobs and identify potential bottlenecks
• Communicate schedule changes and operational updates to technicians, supervisors, clients, and internal teams
• Maintain accurate dispatch, scheduling, maintenance, and logistical records
• Support continuous improvement of dispatch processes, routing strategies, and field operations
• Success measured by maximizing technician utilization, improving job density, minimizing mileage and downtime, resolving issues quickly, and maintaining accurate schedules

• Manage and optimize the daily dispatch schedule across San Diego and the Quad-County service areas
• Coordinate technician assignments based on location, availability, workload, job requirements, and estimated service times
• Work closely with the Technician Supervisor to balance operational requirements with technician schedules, availability, and time-off requests
• Monitor schedules throughout the day and make real-time adjustments for cancellations, delays, site access issues, scheduling conflicts, and other unexpected changes
• Serve as a primary point of contact for field technicians regarding scheduling, routing, site access, and logistical issues
• Coordinate vehicle and equipment maintenance to maintain fleet readiness while minimizing disruption to technician schedules
• Manage the daily Courier route to reduce unnecessary travel and administrative errands for field technicians
• Coordinate sample drop-offs at laboratories and delivery of supplies, equipment, and gear between the shop and field locations
• Apply service-specific time-to-complete requirements to create realistic schedules and prevent overbooking
• Identify opportunities to improve routing, reduce unnecessary mileage, and increase technician productivity
• Use CRM systems, scheduling platforms, and automation tools to maintain accurate assignments and facilitate client and technician notifications
• Monitor scheduled jobs and proactively identify potential bottlenecks before they impact clients or field teams
• Communicate schedule changes and operational updates clearly and promptly to technicians, supervisors, clients, and internal teams
• Maintain accurate dispatch, scheduling, maintenance, and logistical records
• Support continuous improvement of dispatch processes, routing strategies, and field operations