Dispatcher

• Organize, negotiate and manage the activities of service providers and carriers
• Keep accurate, up-to-date records of all transport activities
• Support customs clearance operations with the customs department
• Monitor subcontractors’ compliance with operational standards
• Oversee daily departmental operations and propose measures and action plans to improve results and resolve recurring issues
• Prepare and manage transport documentation, including invoicing records
• Monitor customer KPIs, order fulfillment and shipment consolidation for carriers
• Handle customer requests and complaints, excluding audit non-conformities and cargo damage claims
• Use CEVA operating systems, such as Movee, and individual clients’ portals
• Track daily operational and administrative reporting tools
• Stay informed about the transport market, competitors and customers
• Support recruitment, onboarding and training of new colleagues