Dispatcher

• Communicate with WM drivers to assist with problem resolution while on route
• Handle incoming service orders and direct drivers
• Resolve service issues for residential, commercial, and roll-off lines of business
• Interact with WM customer service, sales, and operational staff
• Use WM proprietary software to manage same-day ticket routing
• Prepare all routes for the next day
• Dispatch drivers to calls based on customer needs, driver locations and loads, and daily factors
• Optimize routes with sites and the service department
• Determine daily driver staffing levels
• Assign routes and service tickets to appropriate drivers
• Manage route actions and assure route completion
• Handle incoming calls and emails from customer service and sales departments
• Manage pickup and delivery requests for container movements
• Communicate with customers while drivers are on-site to resolve service issues
• Troubleshoot and resolve potential delivery and pickup problems
• Ensure same-day service on missed pickups by managing routing and tracking driver movement

Explore Dispatcher/Router at WM. Review requirements and application details.