Dispatcher

• Communicate with WM drivers to assist with problem resolution while on route
• Handle incoming service orders and direct drivers
• Resolve service issues for residential, commercial, and roll-off lines of business
• Interact with customer service, sales, Route Managers, mechanics, and other operational staff
• Use WM proprietary software to manage same-day ticket routing
• Prepare routes for the next day
• Dispatch drivers based on customer needs, driver locations and loads, and daily factors
• Optimize routes with sites and the service department
• Determine daily driver staffing levels
• Assign routes and service tickets and ensure route completion
• Handle calls and emails from customer service and sales
• Manage pickup and delivery requests for container movements
• Communicate with customers while drivers are on site to resolve service delays
• Troubleshoot delivery and pickup problems
• Ensure same-day service on missed pickups by managing routing and tracking driver movement
• Travel up to 15% may be required to work face to face with responsible site dispatchers

Explore Dispatcher/Router at WM. Review requirements and application details.