Dispatcher

• Answer incoming service calls and gather accurate information from customers
• Create service jobs and work orders in the company system
• Dispatch service technicians based on location, availability, skill set, and urgency
• Review technicians’ schedules and current workload before assigning calls
• Create and process purchase orders as needed
• Provide technicians with purchase-order numbers and other required job information
• Communicate schedule changes, delays, and service updates to customers and technicians
• Monitor open service calls and follow up to help keep jobs moving
• Maintain accurate records, notes, and documentation
• Receive and organize technicians’ completed paperwork and parts information
• Work closely with the service department to prioritize urgent refrigeration needs
• Provide professional, responsive customer service throughout the entire process

Dispatcher jobs in North Carolina

Service Dispatcher