Dispatcher

• Process information received on service requests and dispatch calls using radio, telephone, digital/computer data link, fax, and AVL
• Deploy service resources to meet member needs and optimize resource use
• Relay member situation, vehicle problem, and location details to drivers
• Perform spotting duties and geographically code calls when necessary
• Determine required service type and most appropriate facility
• Prioritize safety, weather, traffic, police, and emergency calls
• Monitor ETAs, resource availability, deployment, and routing; reallocate resources as needed
• Communicate with members about problem resolution, safety, towing/extraction alternatives, repair service, covered benefits, additional charges, and delays
• Recommend AAA/CAA products and services when appropriate
• Maintain call-status documentation and ensure calls are cleared with proper codes
• Communicate with drivers and service facilities regarding call status and problems
• Resolve service problems reported by members and drivers
• Collect data and assess facility/driver cooperation and performance
• Perform Member Service Counselor-AS duties when necessary
• Coordinate Roadside Assistance Program call details with external agencies
• Collect, document, and communicate information for RAP road service calls

Explore Dispatcher – 2nd shift at AAA Northeast. Review requirements and application details.