Dispatcher

• Assign customer jobs to the right technicians based on availability, location, and skillset
• Communicate with technicians via phone, chat, or email to provide all necessary details for each job
• Gather and confirm technical information from customers to ensure technicians are prepared
• Maintain real-time tracking of open jobs, following up until the technician confirms completion
• Handle inbound/outbound calls with technicians and customers, providing clear and professional communication
• Troubleshoot scheduling conflicts and escalate issues when needed
• Meet daily and weekly assignment targets, contributing to overall team performance
• Document activities accurately in CRM/dispatch software

Explore Dispatcher Representative at Geeks on Site. Review requirements and application details.