Dispatcher

• Lead and provide oversight assistance to the team
• Provide feedback, training, guidance, coaching, and mentorship
• Handle escalated patient and insurance company phone calls
• Work with supervisors and leadership to develop process improvements
• Learn and understand the entire front-end process to support patient service
• Route orders for regional branch deliveries and coordinate delivery schedules
• Assign appropriate delivery volumes to operations staff
• Evaluate business operations and processes and identify technical improvements
• Respond to internal coaching inquiries and resolve team member escalations
• Assist with new employee training and customer escalation resolution
• Create sensible delivery routes that meet customer and referral-source expectations within budget
• Track tickets and confirm deliveries, pickups, and services are completed
• Screen orders for errors and address issues with management or order creators
• Make outbound calls to customers and patient service technicians for scheduling and routing
• Verify delivery and pickup details and communicate them to technicians and couriers
• Improve productivity, cost per delivery, and mileage per route
• Document patient communications with 98% compliance or steady progress toward that goal
• Maintain confidentiality of patient care information and documentation
• Follow personal safety and infection control practices
• Develop best-practice procedures for zoning, routing, dispatching, staging, loading/unloading, emergencies, same-day orders, and delivery modes

Explore Lead Dispatcher at AdaptHealth. Review requirements and application details.