Document Specialist

• Receive final title policies and recorded Mortgages/Deeds of Trust
• Audit, scan, and upload documents to the LOS (Encompass)
• Communicate with investors and title companies regarding pending or missing trailing documents
• Act as point of contact and escalation for document transaction resolution
• Prepare trailing documents for shipment to investors
• Resolve and correct missing, incorrect, unexpected, unrecorded, illegible, damaged, or unusable mortgage collateral documents
• Track and monitor file location and movement using database systems
• Handle indexing, imaging, and scanning
• Keep management informed of pending issues delaying collateral shipment
• Independently manage assigned tasks to meet turn times
• Maintain service-level and turn-time standards
• Take on additional responsibilities, duties, or projects as assigned

Explore Trailing Document Specialist at Zillow. Review requirements and application details.